Movement in the substrate, moisture behind the tile, or a fixing that was not bonded correctly each cause tiles and grout to fail in ways that spread if only the visible damage is addressed. We assess what is behind the affected area before removing or replacing anything so the repair does not open up the same problem in the tiles immediately surrounding it.

Grout that is repointed without addressing the cause of the original failure returns within a season. We identify whether the issue is substrate movement, moisture ingress, or original installation before selecting the right repair method so the finished surface holds up through the same conditions that caused the original damage.